Serene Western Shipping Policy
Ships from: Our Southern California fulfillment warehouse in Rancho Cucamonga, California, United States.
Warehouse: 10750 7th St, Suite 101, Rancho Cucamonga, CA 91730, United States. This is a dispatch location; please contact us for return authorization and the correct return address before sending an item back.
Standard shipping is free for eligible destinations, with no minimum purchase. A $6.99 USD remote-area surcharge may apply to Alaska, Hawaii, Puerto Rico, Guam, and AA/AE/AP military addresses. Any applicable charge is shown at checkout before payment. Remote areas may require additional transit time; the US 5-9-business-day estimate does not apply uniformly to these addresses.
| Destination | Estimated transit after dispatch | Price |
|---|---|---|
| United States (standard destinations) | 5-9 business days | Free* |
| United Kingdom | 8-10 business days | Free |
| Australia | 8-10 business days | Free |
| Canada | 8-10 business days | Free |
| Other Supported Destinations | 10-20 business days | Free |
Order Processing & Shipping Timeline
Order processing: Please allow 1-3 business days before dispatch, excluding weekends and holidays.
Transit time: The estimates below begin when your parcel leaves our warehouse and do not include processing time. US standard shipping usually takes 5-9 business days after dispatch. Other destinations have different estimates. Delivery dates are estimates, not guarantees; remote-area, carrier, customs, holiday, or peak-season delays may extend delivery.
Standard shipping is free for eligible destinations, with no minimum purchase. A $6.99 USD remote-area surcharge may apply to Alaska, Hawaii, Puerto Rico, Guam, and AA/AE/AP military addresses. Any applicable charge is shown at checkout before payment. Remote areas may require additional transit time; the US 5-9-business-day estimate does not apply uniformly to these addresses.
Order Tracking & Delivery Confirmation
We email tracking details after dispatch. Please allow 48-72 hours for the first carrier scan to appear. If tracking is missing or stops updating, contact service@serenewestern.com with your order number.
Address Accuracy & Returned Packages
Please provide a complete and accurate shipping address at checkout, including any apartment, suite, or unit number and the correct ZIP/postal code.
If you notice an error, contact us at service@serenewestern.com as soon as possible. Once an order has shipped, address changes cannot be guaranteed.
If a parcel is returned to Serene Western because the address provided was incorrect, incomplete, undeliverable, or missing required details, the customer will be responsible for the cost of reshipping. The reshipping fee will be based on the destination and carrier cost and will be confirmed before the parcel is sent again. Free shipping on the original order does not cover reshipment caused by an address issue.
This charge does not apply when the delivery issue was caused by Serene Western or the shipping carrier, and it does not limit rights available under applicable consumer law.
Address Changes After Dispatch:
Once a shipment has been dispatched, address or order information cannot be modified by Serene Western. Please contact the carrier directly using the tracking details to request any available delivery changes.
Lost, Stolen, or Undelivered Packages
If tracking shows delivery but you cannot find your parcel, check with household members, neighbors, building management, and the carrier, then contact service@serenewestern.com promptly so we can investigate. A delivered scan alone does not prevent us from reviewing a non-receipt claim.
For a parcel confirmed lost during transit, we will arrange a replacement or refund. We assess delivery issues with the available tracking and carrier information. This does not limit your applicable consumer rights.
For delivery assistance, email service@serenewestern.com with your order number and tracking details. Please report issues promptly so we can investigate with the carrier.
Delivery Issue Resolution
Please contact our support team with delivery concerns so we can investigate with the carrier. We may use order and tracking records to resolve disputes. This process does not restrict applicable consumer rights.
Customer Satisfaction Commitment
We are dedicated to providing an excellent shopping experience. If you encounter any issues with your delivery, please contact us immediately, and we will work towards a resolution.
✉ service@serenewestern.com