Return & Exchange Policy

Change of mind, incorrect size ordered, or personal preference: Items must be unworn, unused, and in the condition received, with original packaging and accessories. The customer pays return shipping. No restocking or handling fee applies to eligible returns requested within 30 calendar days after delivery.

Damaged, defective, or incorrect items: Contact us within 30 calendar days after delivery with your order number and photos of the issue. Serene Western covers return shipping and any replacement shipping for confirmed product defects, incorrect items, or transit damage. We will arrange a refund or replacement, as appropriate. There is no separate 3-day or 7-day reporting deadline or late-reporting fee within this return period.

Manufacturing defects identified later may be covered by our 1-year limited warranty.

Packages returned because of an incorrect, incomplete, undeliverable, or missing customer-provided address are not treated as product returns or carrier-damage claims. The customer is responsible for the reshipping cost described in our Shipping Policy. The cost will be based on the destination and carrier rate and confirmed before reshipment.

This does not apply when the issue was caused by Serene Western or the shipping carrier, and it does not limit rights available under applicable consumer law.

1. Request a return or exchange within 30 calendar days after delivery by emailing service@serenewestern.com or using our self-service returns portal.
2. Include your order number, the items concerned, and the reason for your request. Include photos for damaged, defective, or incorrect items.
3. Wait for our support team to approve your return in writing and provide return instructions before shipping.
4. Pack the items securely, include your order number, and send us the tracking number after shipping.

Return authorization is required before shipping. Contact service@serenewestern.com with your order number and wait for our written approval and return instructions. Unauthorized returns will be refused and will not be accepted for processing. Sending a parcel without authorization does not automatically qualify it for a refund. This does not limit applicable consumer rights.

Use this address only after our support team has approved your return:

Recipient: PatrickZ
5970 Unity Dr, Unit E
Norcross, GA 30071
United States
Return warehouse delivery contact: +1 (762) 772-4591

This is our authorized return warehouse, separate from our California dispatch warehouse. For return requests and customer service, email service@serenewestern.com.

After we receive and inspect your return, we issue the refund to your original payment method within 5-7 business days. Your payment provider may need additional time to post the refund. Refunds reflect the amount actually paid for the returned items. Original shipping charges are not refundable for change-of-mind or customer sizing returns. For confirmed defective, incorrect, or transit-damaged items, applicable original shipping charges are refunded and return shipping is covered by Serene Western.